Welcome to WellScout. We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.
Information We Collect Personal Information. When you register with WellScout, we collect personal information such as:
- Name
- Email address
- Phone number
- Location - Date of birth - Training goals, method, preferred coaching style, preferred coach gender, experience level and other personal preferences.
- User type (e.g., healthcare provider or patient) - Gender - Coaching style, service types offered, areas of coaching focus - Coaching experience and qualifications - Client base size - What coaching software you currently use and how you market your coaching business Additional information may be collected to enhance your experience on our platform, such as health preferences and goals.
Usage Data
We collect information about how you use our services, including the pages you visit and the features you use. This data helps us improve our services and provide a better user experience.
Device Information
We may collect information about the device you use to access our platform, including the device type, operating system, and IP address.
How We Use Your Information
1. To Provide Services: We use your information to create and manage your account and facilitate healthcare connections, this includes using the information you provide to find and recommend appropriate coaches to achieve your goals.
2. To Improve Our Services: We analyse usage data to understand how our platform is used and to improve its functionality.
3. To Communicate with You: We use your contact information to send you important updates and notifications.
4. To Ensure Security: We use your information to detect and prevent fraud and other harmful activities on our platform.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described below:
- With Service Providers: We may share your information with third-party service providers who assist us in operating our platform.
- For Legal Reasons: We may disclose your information if required by law or in response to a valid request from a law enforcement or government authority.
- With Your Consent: We may share your information with third parties if you give us explicit permission to do so.
Data Security
We implement a variety of security measures to protect your personal information in accordance with the Privacy Act 2020. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under the Privacy Act 2020, you have the right to:
- Access your personal information
- Request correction of your personal information
- Request deletion of your personal information
- Object to or restrict certain types of data processing
You can update your profile information through your account settings or contact us for assistance.
Overseas Disclosure
If we need to transfer your personal information outside of New Zealand, we will ensure that the recipient is subject to privacy laws that provide comparable safeguards to the Privacy Act 2020 or that you have consented to the transfer.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer at:
Email: info@wellscout.co.nz
For more information about your privacy rights, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.
Thank you for choosing WellScout. We are committed to protecting your privacy and ensuring a safe experience on our platform.